Refund policy
This Refund Policy explains the terms under which cozyxio accepts returns, issues refunds, or exchanges for products purchased on cozyxio.com.
1. Eligibility for Returns
To be eligible for a return, the item must be:
- Purchased from cozyxio.com
- Unused and in the same condition as received
- In the original packaging
Handmade items may have slight variations; such differences are not considered defects.
2. Non-Returnable Items
Certain items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Products damaged due to misuse or accidents
3. Return Request Period
Return requests must be submitted within 30 days from the date of delivery. Requests made after this period may not be accepted.
4. How to Request a Return
To request a return, please contact us at:
📧 info@cozyxio.com
Include your order number and reason for return. We will provide instructions on how to return your item.
5. Shipping Costs for Returns
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 7–14 business days.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at:
📧 info@cozyxio.com
Include photos of the damage, and we will provide instructions for a replacement or refund.
9. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on the website.
10. Contact Information
For any questions regarding refunds, returns, or exchanges, please contact us at:
📧 info@cozyxio.com